• Service Call Billing Information

  • Minimum Charge: Service calls are billed for a minimum of one hour. Additional time is billed in half-hour increments.

  • Travel Time: Travel time is included within the billable service session. If a product needs further inspection at our production facility, transportation to and from the customer’s home will also be billed as service hours.

  • Manufacturer's Warranties: Most appliances sold at Kerrisdale Lumber come with a manufacturer’s warranty that may cover the cost of service. Please review your warranty documents before scheduling a service appointment to determine if the service may be covered at no charge.

  • Need Help with Warranty Documents? If you have difficulty locating your warranty documents, please contact us by email or phone for assistance.

As your online order arrives unassembled (excluding home items), we are pleased to offer delivery, full assembly, and removal of any old barbecue for an additional price. Our knowledgeable and experienced staff will arrive with your barbecue to ensure a smooth installation. This service is only offered to customers across the Lower Mainland in BC.

Once you place your order online, our team will get in touch with you with tracking information or pick up times.